As governments and public institutions face rising expectations for transparency, participation, and service quality, adopting a true civic tech mindset has become essential—but far from straightforward. In this session, the speakers unpack what it really takes to embed digital participation, user-centred design, and iterative experimentation inside public organisations. 

The discussion will examine how to shift institutional culture, overcome bureaucratic inertia, and build internal champions who can translate civic tech values into durable practices. Drawing from recent case studies, the speakers will highlight practical strategies for designing inclusive engagement processes, scaling pilots into policy, and ensuring that civic tech generates real outcomes rather than one-off innovation theatre. 

Participants will leave with a clear sense of how to start, sustain, and institutionalise meaningful, long-term change in the political and civic sector.