Pauline is Social Design Lead and Customer Success at Dembrane. She turns complex democratic challenges into elegant, usable solutions—guided by a simple principle: if it doesn't work for people, it doesn't work. Drawing on her background as a sustainability consultant and her work as a podcast producer exploring community dynamics, Pauline brings systems thinking to the integration of technology in democratic dialogue. She understands that lasting change isn't about adding features—it's about removing friction, building skills and trust, and designing for the humans who will actually use these tools in messy, real-world contexts. Her work ensures that platforms like ECHO don't just function technically, but serve communities practically.